Public administrations increasingly use complex information management systems for their processes. In order to be able to optimise and automate administrative processes, the systems for the administrative bodies and local authorities must be geared to the highly individual business processes typical for administrative tasks. Key factors for the achievement of high public acceptance and confidence in online procedures are user-friendliness, security, efficiency and sustainability. The high degree of flexibility of the systems in relation to changes in regulations is likewise to be ensured.

The Information Management business unit offers total e-Government solutions for public administrations. The core task is the technologically supported automation of the business processes. The customer is accompanied from planning to support. Andrea Nowak, Head of the business unit explains: "We want to be the best partner for our customers on a long-term basis. The success of our customers is our business card."